At Fix Dessert Chocolatier, customer satisfaction is our top priority. We want you to enjoy every bite of our premium chocolate bars. However, if you are not completely satisfied with your order, we’re here to help with a 10-day return window and clear guidelines to ensure a smooth process.
Return Window
You may return eligible items within 10 days of receiving your order. To qualify for a return, the product must meet the conditions outlined below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Product Condition:
- The product must be unused and in its original condition.
- It must be unopened and in the original packaging.
- Proof of Purchase:
- A valid order number or proof of purchase (receipt or email confirmation) is required.
- Timeframe:
- The return request must be initiated within 10 days of receiving the order.
Non-Returnable Items
Unfortunately, we cannot accept returns for the following items:
- Products that have been opened, tampered with, or partially consumed.
- Items returned after the 10-day return window.
- Products not purchased directly from our official website.
- Gift cards or promotional items.
How to Initiate a Return
To start a return, follow these simple steps:
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Contact Us:
- Send an email to sales@dubaichocolatebars.us.com with the subject line: “Return Request – Order #XXXXX.”
- Include your order number, the item(s) you wish to return, and the reason for your return.
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Approval and Return Instructions:
- Once your return is approved, we will provide you with return instructions, including the shipping address.
- Returns must be shipped to our warehouse in Downtown Los Angeles.
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Ship the Product:
- Pack the item securely in its original packaging.
- You are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
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Confirmation and Refund:
- Once we receive your returned item, we will inspect it and notify you of the status.
- If approved, a refund will be processed to your original payment method.
Refund Process
- Approved refunds will be issued within 5-7 business days after receiving and inspecting the returned product.
- Refunds will be credited back to the original payment method used at checkout.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please email us at sales@dubaichocolatebars.us.com with details and images of the issue.
Damaged or Incorrect Items
If you receive a product that is damaged or not what you ordered, we sincerely apologize for the inconvenience.
- Contact us within 48 hours of receiving the order.
- Provide photos of the product and packaging for faster resolution.
- We will offer a replacement or a refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund within 7 business days:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If the issue persists, email us at sales@dubaichocolatebars.us.com, and we’ll assist you promptly.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect product).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return reaches us safely.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out:
📧 Email: sales@dubaichocolatebars.us.com
🏢 Warehouse Location:
Downtown Los Angeles, CA, USA
Fix Dessert Chocolatier is committed to providing a seamless shopping experience. If something isn’t right, we’ll make it right!
